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Businiess name:
Mobil 1 Lube Express
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Review by:
citysearch c.
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Review content:
Unfortunate for me I have been taking both of my cars to Hill Top Texeco and every time that I'm told that the job is completed a few months or days may pass and the problem returns. I took my van into Hill Top for brakes service and purchase the life time warranty but within less than a year my brakes are worse than they were before I had them repaired at Hill Top Service Center. I lost my receipt and they told me that they coulodn't help because I didn't have a receipt So, I asked do you have a copy in the computer and they should have a copy for tax purpose and the manager told me that the computer crashed six months ago and they don;t have any information in the system on my vehicle that I gave them over three hundred dollars to repair because the computer crash ,I guess it's my fault that your computer crash and lost my information or maybe it was never in the system at all. So ,after a few minutes of arguing back and forward with the mamger he said just drop it off and we'll see what we can do . Now ,I don;t know about you but when I spend over three hundred plus dollars on brakes that I can't afford because my kids need food in their belly so they will not go to bed hungry , I don't want to hear some one say that "" we will see what we can do"". If the owner reads this I suggest that you have some serious customer service training and repair training like certified mechanics. Hill Top is a loss suit waiting to happen.
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