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Businiess name:
Rainforest
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Review by:
citysearch c.
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Review content:
I had to order some flowers to bowl some clients over that was vacationing in Hawaii. I looked up in City Search and came across this florist with 20 grand reviews. So I started to investigate it. I was amazed at how helpful and creative the sales person was. He gave me several options and even pointed me to their website, by the way, is beautiful and very different from so many florist websites I've seen.
I told the man that I will get back to them and he was polite and thanked me for checking them out.
I also called Watanabe Florist as I've seen their banners everywhere and they also seem to have a lot of good reviews. The guy on the phone told me what I should get. I wasn't thrilled with their selection of flowers and decided to go with something else. The guy said that I was making a big mistake and should follow his advice. I tried to tell him that the person who these flowers were for was for a designer dress store and that the girl who owned it started as a florist. I finally had to end this call to him and said I'll call back. He was very rude saying that they were so busy and if I called back it may not be possible for them to accommodate my order. So I thanked him and moved on.
Recalling how nice the guy at Rainforest was, I decided to take a chance and see for myself.
I called back and a different guy answered also being helpful and friendly he said it may be best if we leave it to the designer and at this point, I said let's do it!
My friend in Hawaii called me and was thrilled with her flowers and said that Rainforest was the choice florist in Hawaii and only the best arrangements come from there. She was thrilled that three of her arrangements came from Rainforest and all were unique and different, nothing repeated itself in any of the pieces.
I also received an image of the flowers delivered to my friends from Rainforest as well as a receipt and it was so beautiful, I am using it as a screen saver on my laptop.
I give this place two thumbs up for customer service and prompt service with no rude back-talk.
Their website is very interesting too!
Addendum June 13, 2011
I would like to add that they have been very helpful in suggesting restaurants and have worked well with them in making a surprise birthday party a success. I have had a friend visit and was dumbfounded to locate a venue for a secretive surprise birthday party. Mike at Rainforest suggested a very nice place for our group and worked out all the details with a lei, arrangements and even selecting something based on the birthday girl's astrological signs. The event was a success and everyone was pleased!
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