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Businiess name:
Joe's Dining
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Review by:
citysearch c.
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Review content:
Family lives in the neighborhood and has always supported the local Joe's Diner. Food has been generally good and prices high but reasonable for supporting local farmers.
Every few months, Joe's has coupons in the Premium Shopping Guide. We usually use the Buy One Get One Free coupon that requires you purchase two beverages as well. The coupon this month also stated there was a 19% gratuity, however we were ordering take out. We called to confirm the coupon is valid for take out, which it was. No where on it does it say dine-in only, but apparently it is implied in the gratuity ""clause"".
Went to pick-up the order after the 15 minute estimate had expired and ended up waiting an additional 15 minutes. Left with the order only to find out they forgot to give us the beverages we ordered. The server was polite, but unflinching on charging us 19% gratuity on a TAKE OUT order. The percentage was applied on the total and not the subtotal, which is also completely inappropriate. We even called to express our displeasure with the gratuity charge to which they said we could pay the full price and use the coupon later or just pay the gratuity. Having previously worked as a server, NEVER has this been the case with takeout orders.
The burgers we ordered were over $16 dollars and not even cooked as we requested.
We are really disappointed because, as expensive as Santa Fe is, we love supporting local establishments. Especially those that support our local farmers. This alone should not sell Joe's DIner. They need to improve their service and menu before we consider returning.
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