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Businiess name:
Houndstooth Carpet & Upholstery Cleaning
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Review by:
citysearch c.
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Review content:
I posted this review on another site and I am posting here to make sure no one else makes the same mistake as me of trying to use these people.
I will pay more not to use these people. Their ridiculously low price is NOT worth the wasted time, headaches, and simply unprofessional service. Here is my experience with them:
I called and made an appointment for a 1-4pm window. I had to call them at 4:30pm to ask where they were. I received a call at 5pm saying that they were really busy and that they would be there in 45 minutes. I then told them to forget about it. I received a call the next day from the manager to apologize and he offered me another $20 off their special if I would reschedule. I rescheduled for the first appointment of the day thinking that there was no way that they could be extremely late to that. They didn't show up at the 8-8:30am window. I called at 9am to ask where they were and the guy on the phone said I would received a callback from a guy in the field. Fourty-five minutes later still no call back so I called again and demanded that the guy on the phone actually be the one to call me back. He soon called me back and told me that the hose of the truck was frozen and that the cleaner was working to get it thawed. I had my doubts on whether or not this was truet. Regardless, I should of received a call earlier to notify me that they would not be on time and an option to reschedule.
I wish I could write a review of their actual cleaning, but I never even got to that point. Based on all of my experience with them I wouldn't be surprised if that was a disappointment as well.
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