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Businiess name:
Detroit Auto Body
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Review by:
citysearch c.
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Review content:
Extremely disappointed that this company will not put a car back together if it was driven onto the property in running condition after a collision that was deemed not my fault. I chose to keep the car due to the engine being completely fine and also to the fact I had that option to do so and then this company decided they will not put it back together and deliver it back to me in pieces. What kind of customer service is being run here?
RESPONSE FROM Detroit Auto Body:
Wherere very sorry that your vehicle was deemed a total loss. When an insurance carrier needs to write a complete estimate they ask us the repair facility to remove the parts for inspection, in cases like this some parts are unable to be reinstalled properly, and making the vehicle unsafe for highway use witch could lead to a possible citation. Being in the industry we have seen things like this happen before. Usually were able to accommodate the customer by installing and repairing a minimal amount to make the vehicle safe for highway use. Overall we would love to put your car back together but we would need some new parts to achieve that.
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