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Businiess name:
Cheap Charlie's Tree Svc
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Review by:
citysearch c.
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Review content:
My husband and I scheduled an appointment to get a tree removed from the front of our house. We received a call the night before and were told that the crew would arrive around 7:30 am to complete the job. We made accommodations for my father to be at our house at this time.
At 9:30 am the crew still didn't show up. My mother called the office and the person that picked up the phone said that she would have to check to see if the crew was stuck in traffic or if they weren't working because of the rain (although I left my house at 6:30 and it was not raining). About a half hour later (2 1/2 hours after the scheduled appointment) we were notified that they were canceling because of the rain. It was later explained that although it wasn't raining, it was raining at 6:00 am when the crew decided that they would not be able to complete the job.
I completely understand that a crew would have to cancel because of the weather however I do feel that it should be a priority of the company to let their customers know as soon as the crew makes a decision...or at least within a timely manner. But this was not the worst part!
I called the office to discuss this issue and to reschedule the appointment. When I first called I got an answering machine. Within ten minutes my call was returned by one of the owners Michelle. Right off the bat Michelle seemed annoyed by my call. She later explained to me that this was the third person she was talking to (my mother, my husband, and myself) and she was ""honestly done with the situation"". Unfortunately my husband and I both work and had to make a couple of calls to the office to get the situation settled. We didn't realize that a business owner could be so easily annoyed and openly express it to her customers. Michelle also explained that when she called my husband to cancel the appointment my husband, in her words ""seemed to have an attitude"". I understand getting frustrated in situations, but being the owner of a company you should be able to deal with unhappy customers without expressing your irritation with them; especially when you are canceling your appointment 2 1/2 hours after it was scheduled. In my place of business this type of behavior would not be stood for.
Along with Michelle saying that she was ""honestly done with the conversation"" and that my husband had an attitude, she said that this is a ""real company"" (as opposed to all the fake companies out there) and that in 20 years or so they have never had someone complain. Maybe she should take a look at some of the reviews on this site or other sites like it.
When I said that I would expect the owner to be apologetic to an unhappy customer, she explained to me that she already apologized to my husband; which I guess was her was of justifying her rude demeanor with me. In the end she let me know that I should use another company and HUNG up on me. I thought the whole situation was unbelievable, and in the long run wish I would have used a company with much better reviews!
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