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Businiess name:
Becky's Carpet & Tile
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Review by:
citysearch c.
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Review content:
My experience with Becky's Carpet and Tile was one I want to try to forget. We moved to the area almost 2 years ago and bought an older home. We replaced all of the carpet in our 3200 square foot home and our kitchen flooring.We decided to use Becky's. The staff in the O'Fallon IL store were great. They really spent alot of time to make sure we were getting exactly what we wanted. The problem is, the carpet bunched up in every room after only one year and the seams are ripping apart. Our kitchen floor had large bubbles in it, and when I called them 2 weeks later and then several months later they told me it was normal and that with time the bubbles would disappear.The bubbles never went away! The bunching of the carpet is what you may see after 15-20 years, not one year! We spent alot of money and expected the job to be done right the first time. The manager at the O'Fallon IL store refused to return my calls and instead had the receptionist tell me that it was too late for them to request that the contractor they sent to us, fix it. This says alot about the service they provide for their customers. Since they seem to be the leading carpet store in the area, we thought for sure they would have someone out in no time to stretch the carpet and fix the seams. We are a military family, and we are in contact every year with hundreds of families who move into the area and buy houses. When they ask about carpet, we specifically tell them not to go to Becky's. In my calculation, that sure is alot of money they may have received if they only had enough integrity to do right by us. I will not be able to have my carpet cleaned until it is stretched and the seams are fixed. I will have to spend alot of extra money to hire a contractor to come out and fix what Becky's contractor never did right the first time. I am currently searching for a corporate office to file a formal complaint, but have not had much luck. I will use Lowes for my new foyer flooring, they stand behind wk
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