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Businiess name:
Branson Dental
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Review by:
citysearch c.
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Review content:
I have been a patient of Dr Montroy's for nearly a year. I called today to set up a check up and cleaning under my new insurance plan that was due to go active on the first of next month. I wanted to set up my appointment on one of my off days because my job requires a lot of my time. I was told by the old woman that runs the front desk that i would have to wait until the middle of the month to set an appointment because that's when they get proof from the provider that i'm insured. I didn't want to wait that long, so i asked her about options. I asked, ""Can I call my insurance company directly and get something with a letter head on it stating that i'm insured with them?"" She only told me no, that the only option would be to pay in full for the appointment. i replied, ""That's not very patient friendley."" She then said, ""Well, We don't care what you think."" and hung up on me. Raged, i Called back and was hung up on a number of times. eventually, i spoke with the gentleman that works the front desk with her. I told him that was a very inappropriate way to handle a patient. he told me that she's the owner and that there's nothing he can do. I really appreciated and enjoyed dr montroy as my dentist, but with staff like that running the dental office, i'm going to take my money elsewhere. she is an awful and negative person. I can't believe that she's in charge of customer relations. And, from the looks of it, a lot of people feel the same way about her.
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