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Businiess name:
Branson Dental
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Review by:
citysearch c.
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Review content:
I would like to set the record straight concerning Dr. Branson's office. I have been a patient of his for probably around 15 to 20 years. He is the kindest dentist I have ever encountered and has always done a superb job and is genuinely concerned for his patients. The thing I would like to set straight in this comment is the customer service that is provided by Ms. Branson, the office manager. She always has a smile on her face in the office and in her voice over the phone. I have worked for a major corporation in this area for 25 plus years in customer service and therefore always pay close attention to the service I receive and other customers receive wherever I go. Ms. Branson has never been anything but kind, gracious, caring and professional with me. Through the many years of being in their office, I have never heard her raise her voice or be rude to anyone. I have listened to her handle one call after another to make appointments and deal with customers face to face and she is always the same kind, caring person. I have had extensive dental work through the many years here and she has always explained what my insurance will and will not cover. This lady knows the business and she is right on the information every time. Americans in general have turned into a big bunch of whiney pains in the rear that if told something they don't want to hear, they perceive as rude customer service. I can assure you that Ms. Branson has not the power to write the laws of your insurance policy coverage, she is simply the messenger of what is and is not covered. She also happens to be the office manager that has to oversee that all of her customers are treated fairly and with respect. If you are late for an appointment, why do you think it's fair to the patient next in line to be put off for a while because you couldn't get there on time. Furthermore, this is a family business and therefore when you deal with Ms. Branson, she is not some non-caring disgruntled employee working for an hourly wage that could care less if the business survives or not. This is her and her husband's and children's livelyhood and she cares deeply how the business is run and how the customers are treated. Besides the wonderful dental care and customer service I have received through the years they have on more than one occasion slotted me in where they could, stayed after hours and skipped lunch breaks for my needs. I can't say enough for this practice and staff. Please disregard any negative comments you hear of this practice and staff and give them a try. I promise you will be happy and well attended. I am sincere.
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