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Businiess name:
Toni & Guy Hairdressing
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Review by:
citysearch c.
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Review content:
My first bad experience at Lakelines Toni & Guy was when I had partial highlights, the colorist paid no attention to what I asked for (light brown, caramel highlights) and once my hair was dried I had to go over and show her that there were no visible highlights at all in my dark brown hair. She offered no apology. She then had to redo them and even then I still wasn't happy. I had to put my whole day on hold to sit in there for 4 and a half hours because of her mistake, and was offered no compensation. My second bad experience was for a haircut. I had very long hair and I only wanted a few layers in the bottom to make it a bit lighter. She cut 7 inches off before I'd even finished telling her what I wanted. And lastly, two weeks ago I thought I would try a differnt colorist, and when booking my appointment on the phone I even specified that I wanted someone compentent, so that hopefully there wouldnt be any issues. I turned up for my appointment firstly to be told that the receptionist had given me the wrong time and I needed to wait half and hour, and secondly to see that the person doing my hair would be the the colorist I saw being trained a month or so before. I was kept waiting an additional 45mins whilst she finished off her client before me, and then Levi had to come and take over, because after an hour and 15 minutes I had 4 higlights in, and I was booked in for a full head. Thankfully Levi ended up completing all of my highlights and my blowdry. If it wasn't for Levi I would never be going back, he is the only person there I would recommend. I will never get my hair cut there again though. Risky Buisness!!
Pros: Once you find someone good, as long as you stick with them you'll be fine! Good luck finding someone though!
Cons: Time management, Service, Customer relations... EVERYTHING!
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