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Businiess name:
Cogburn's Heating and Air Conditioning
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Review by:
citysearch c.
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Review content:
Was told by a Cogburn rep that 2 lbs of freon was included in the AC package. The technician told me that I didn't need any freon. Almost a week later, I needed freon and had to call another company and pay for it. I had no leaks or any other issues with the AC unit.
I called Cogburn to complain and was told someone would get back with me-- no one ever did. I just finished a online chat where the girl said she'd have someone call me back-- doubt that will happen.
They also recommened parts that were not needed as well.
RESPONSE FROM Cogburn's Service General:
Rhonda I apologize that you were unhappy with the service Dustin provided for you. We work hard to provide the best value we possible can for every client. Unfortunately there are times that we fall short, we are only human. That is why we have money back guarantees on all our services. It is on the back of the invoice you recieved. We will refund your money. But using false aquisitions and threatening our staff is not neccessary to get what you want from our company. I want to thank you for hopefully giving us an opportunity to serve you in the future.
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