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Businiess name:
Advance Auto Center
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Review by:
citysearch c.
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Review content:
I just had a great experience with Advance Auto Center so I thought I'd share. After reading numerous good reviews online, I decided to take my Jeep there for maintenance. I moved up to Boston from Maryland a couple years ago and I have put off finding a good mechanic for awhile for fear of getting ripped off. In MD, there are a ton of shops that specialize in lifted/off road vehicles (my Jeep is lifted) and I was also looking to find someone up here who had actually seen a lift kit before since you don't see as many around here. I was immediately impressed as soon as I dropped the Jeep off for maintenance. They carefully listened to all of the things that I wanted looked at and already started offering up potential solutions to the problems that I was encountering. I left for the day and they called me a few hours later. It turns out that there was a laundry list of work that needed to be done. They ran everything by me, explained it thoughtfully, and offered a prioritized list in case I wanted to put off any of the work until later since it was starting to add up. At this point I trusted these guys and it was clear that they knew what they were doing, so I went ahead and had all of the work done rather than waiting for things to break later. When I picked up the car, they again explained everything clearly. They had noted items to watch on the car for the future. They even found flaws with the way the lift kit had initially been put on so they tweaked things a bit. These guys really went above and beyond in my opinion. Bottom line, Advance Auto Center is professional, honest, and they treat people respectfully. The way they explained issues to me made it clear that they wanted me to understand my car, what changes needed to be made, and why. You never expect to leave the mechanic's with a warm and fuzzy feeling, but these guys have taken customer care to a whole new level.
Pros: Professional, honest, good explanations
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