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Businiess name:
Lake Wheeler Veterinary Hospital
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Review by:
citysearch c.
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Review content:
We were scheduled for a 10:20am appointment, but we were running 5 minutes late. At 10:23am we received a call from the vet's office asking why we missed our appointment. We explained we were not even 5 minutes from the office (we were on Lake Wheeler Road at I40) and we were told we could leave the dog and pick her up later or reschedule. This is unacceptable. We turned around and came home. I called the office at 10:31am and spoke with Dr. Grant. When I explained what happened I was told she books her appointments in 20 minute intervals and I was being inconsiderate to the people who booked appointments after mine. How? If Dr. Grant has the time to take my phone call in the same 20 minute interval allotted to me originally, how could she not have taken the same time to see my puppy and give the shot she required? I understand we were running late, but to be so nasty to your client is unacceptable. I found Dr. Grant to be rude, offensive, and unprofessional. I will tell everyone I know not to use this practice. I will also report this to the Better Business Bureau. I will also find every single review site and post this.
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