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Businiess name:
P F Chang's China Bistro
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Review by:
citysearch c.
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Review content:
I recently dined at the PF Changs in Plant Hollywood and undoubtedly had the worst restaurant service I have ever had in my 30 years of existence. Myself, my sister, fiance and brother law all sat down. Me and my fiance ordered the two person meal deal where you get two soups, one app, two entrees, and two desserts. My sister and brother in law ordered lettuce wraps and the sesame chicken to share. Soups came, apps came, then only one order of sesame chicken (both my sister/brother in law and myself ordered it) and my fiance entree. I thought maybe the tray was not big enough and mine would be right up. After 10 or minutes, I flagged down the waitress to ask about my entree and the lettuce wraps which you would think would come out first. She initially looked a little confused, then said it would be right up. I assumed she forgot to enter it in, and also assumed I was going to have to wait for it to be made from that point. 30 minutes pass. Now I am pretty upset. I flag her down again and inform her that my entire table has finished eating while I have not even received my entree. She still looks confused. We also remind her that we have not received the lettuce wraps either. I think at this point she understands finally what I had already told her more than 30 minutes ago. How did she not understand the first time when initially ordered, the second time either, and then finally....aha...the third time she gets it. She did comp the entree and lettuce wraps but considering the whole dining experience was completely comprised I would have been happier have the entire bill comped. Also, I would have expected the manager to also come over and apologize, but that did not happen.
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