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Businiess name:
Baby Town
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Review by:
citysearch c.
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Review content:
THIS RETAILER PRACTICES ""BAIT & SWITCH"" TECHNIQUES and misrepresents the products it sells. I have to strongly agree with many others who have taken the time to warn consumers about this company. I should have heeded the warning from others regarding this retailer, however it is local and I thought if I was cautious I would be okay.
The salesperson straight up lied to me and told me that the Pali Solerno 4 in 1 Forever crib I was buying had all 4 stages (the universal rails were being given on a promo). After waiting 4 months, YES...4 MONTHS to get the forth and FINAL part of a 4 in 1 crib purchased in 02/10, I realized that the final part of my complete set was NOT the final part. The toddler rail (stage 3) WAS NOT INCLUDED!! After trying to diplomatically explain this to the sales manager, Nancy (who refused to initiate a single phone call or remember my name for that matter) and the owner, Darren (who was more concerned that he actually only made 27% profit on me as opposed to 35%), I was told, 'Tough, you have to buy it'. I stated that I would like to return all $1300 worth of merchandise and have my money refunded. His response was that it was special order, I wouldn't get my money back and to, quote....""Take a look at my receipt"".
I have filed a complaint with the Better Business Bureau with regards to deceptive business practices. I urge everyone to AVOID THIS RETAILER AT ALL COST!!
Pros: NOTHING
Cons: EVERYTHING
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