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Businiess name:
Baby Town
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Review by:
citysearch c.
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Review content:
THIS IS THE WORST BUSINESS ON THE PLANET! Do not shop at Baby Town. I paid in full for my crib and dresser in May. They told me it would take 8-12 weeks. I began calling them in August about my furniture. Each month they said it would arrive soon. They said the company making the furniture was being slow (throwing them under the bus). I found out later that Baby Town didn't even give the company making the furniture my order for over 5 months. So they continually lied to me telling me my order would arrive soon. After 7 months, they said the dresser was ready for delivery and the crib would arrive in 2 more months. That would be 9 months of waiting for the crib (if it really was going to show up in 2 more months). RIDICULOUS! My baby was 3 months old at this point so I cancelled the order. They didn't care about how long I had been waiting, that they had lied to me repeatedly or that I was angry. They were not willing to give me any type of compensation or pay the interest on my credit card. The owners did not call me like I requested. They do not respect their customers. They obviously have no business sense because I have told everyone I know not to shop there. I did not trust that they would refund my credit card based on other bad customer reviews. So my husband went to the store and demanded that they credit the card back right then and there. I'm happy to say that we got our money back (no interest for the 7 months of waiting of course), but we still had no crib/dresser for my 3 month old daughter. Luckily Juvenile Shop in Sherman Oaks was happy to help us. DO NOT SHOP AT BABY TOWN!!!!!! And I encourage other unhappy customers (there are plenty!) to report them to the Better Business Bureau like I'm going to do immediately. I can't believe they are still in business after reading the MANY bad reviews of this company.
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