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Businiess name:
Club at Stone Oak
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Review by:
citysearch c.
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Review content:
DO NOT LIVE HERE. The apartments are nice. The management SUCKS. I was lied to by them on multiple accounts, starting on my move-in day! I was told the locks were changed from the previous owner, and yet he opened my locked door and walked in as I was unpacking! Following this, there were complications changing the lock. It took three key changes until I had a functional, smooth lock! What a headache. Then, when our mailbox lock malfunctioned, we experienced a similar problem. I was told I could either retrieve my mail at the office (only open during business hours) or else I could retrieve it from the post office. Competently changing a lock is not something apartment complexes generally have trouble with.
The staff is awful. They will act accommodating when you come to look at the apartments, but make no mistake about it: once you sign, they don?t want to deal with you. Jaime, a stocky Hispanic man, is incompetent. He cannot change a battery in a remote (which you will need done multiple times while you live there) and he is LAZY. We had a package sitting in the office for two weeks, after having gone in multiple times and asking about it. It was sitting there the whole time; Jaime did not bother to check all the packages. The property manager, Kristy, is the WORST. When the complex falls down on their duties (and they will), she will try to buy you off. She offered me a free fan (which they usually charge $50 to install) when I confronted her about the locks. Then, when she refused to attend to another issue I raised, she offered me a discounted parking space. None of this is a substitution for living in a competent, well-run apartment complex.
My advice: While the staff will charm you into signing a lease, RESIST. There are plenty of nice places in the area and the bar (as set by Club at Stone Oak) is easy to beat.
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