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Businiess name:
One Enchanted Evening
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Review by:
citysearch c.
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Review content:
DO NOT SHOP HERE!!! TERRIBLE AND RUDE SERVICE!! PLEASE READ!! MORE TERRIBLE REVIEWS FROM SEVERAL PEOPLE ON THE KNOT. My fianc? recently left a review about our recent experience with One Enchanted Evening and sad to say, it is 100% correct. I had to revise my original review about our experience and will say the following. -Throughout our process, once One Enchanted Evening had received payment for the dresses, good customer service stopped and the lies began. (See Chrissy's review) -The owner of this store did not care the slightest about all of the problems we had and was not shy about telling this to me when I called to file a complaint. -Within the first 15 seconds of our conversation I was hung up on because the owner would not tell me her first name. -When calling back the second time, she was extremely rude and vulgar throughout the entire phone conversation. (I could not get her name the entire conversation even though I asked several times) To avoid redundancy, please read Chrissy's review for specific details about our experience. Weddings are a stressful and expensive time in a bride?s life. I would HIGHLY recommend that future brides to be shop elsewhere. Orders were wrong, alterations were expensive, discounts were promised and then initially denied, credit cards were charged wrong and management was TERRIBLE to deal with. I have never had anyone talk to me like the owner of One Enchanted Evening did in my entire life; I just hope that brides to be read this and shop elsewhere
Pros: Leaving the store
Cons: EVERYTHING
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