One Enchanted Evening

I throughly enjoyed my experience at One Enchanted Evening. The women were nice, helpful and patient while I was picking out my dress. Thank you OEE! more

Annamarie was really nice to work with, especially since she thought the appointment was just for my daughter, the bride. She went the extra mile to help the bridesmaids find their dresses, and after one trip, everyone found the perfect dress. She even helped me pick out a dress and listened to my requests. The selection is very good and the accessories are so beautiful. more

One Enchanted Evening was an AWESOME experience. From the minute I walked into the dress store it was special. The dresses were the most beautiful that I had seen in the surrounding Wexford area along with the best quality. I was treated with professional one on one service. I was able to find the Perfect Wedding Dress there and the entire experience made me feel like a Queen. All of the dresses in the store just took my breath away. The staff were all very friendly and helpful. Annamarie was the best Bridal Consultant. She treated with patience and provided special care, along with education regarding the different dresses. Finding the Right Dress is a Big Deal-Getting Professional Assistance from the Right Store-is a Big Deal. I also was impressed with the hand written Thank you card I had received from Annamarie after I purchased my Wedding dress there. These traditional touches mean a great deal. I most definitely would recommend going to One Enchanted Evening for dresses-no just for Wedding dresses. It is an Experience!! more

Angie was amazing to work with!! She was patient and truly listened to what I had to say! Unlike the other stores I went to, Angie took the time to get to know me and my family. She helped me find my confidence in wearing a kind of dress that I never thought I could wear....and ended up loving it!! I loved everyone at the store, and the dress selection was amazing! more

Anna Marie was an excellent consultant & I had an amazing time watching my daughter say Yes to the Dress!!! Her dress is gorgeous & they found the perfect veil as well. She is so happy! Thank you OEE! more

I had an excellent experience at OEE! Annamarie is amazing! She spent so much time with me and I made a connection with her instantly. She LISTENED to me and made sure all my questions were answered. I would highly recommend this store! more

Awesome selection of dresses. Staff is very helpful. They are dedicated to finding the right dress for your perfect day! more

I visited 4 bridal shops in the Pittsburgh area... This was by far the best for quality, cleanliness and service. They have a great selection of dresses. The staff was attentive and helpful... not to mention professional.\r In addition to helping to select dresses to try on, Becky took the time to discuss the details of each dress I tried on giving her an idea of what I was looking for. \r I left with the dress of my dreams... and have never felt so beautiful!! more

MOST BEAUTIFUL DRESSES AND GREAT CUSTOMER SERVICE IN THE TRI-STATE AREA. I have three daughters and we have shopped at One Enchanted Evening for the last eight years. Homecoming Dresses, Winter Formals, Sadie Hawkins and Prom. My youngest daughter is a junior and we were just at One Enchanted Evening this past weekend. They have a great selection. We have also been to a lot of other prom shops in the area but they do not have the quality and the number of dresses that they have. These other shops do not keep their gowns in plastic bags and the gowns are snagged and dirty. The staff has told me and my daughters that they have the widest selection of Jovani, Sherri Hill and La Femme dresses in the area and I have to say it is true. It does get extremely busy here on the weekends and the girls who work their try their best to be fair to everyone using a ring system so that all the girls get into the dressing room in a timely manner. We have been to other stores where they are very disorganized and one girl or several girls camp-out in a dressing room all day not letting anyone else try -on. Let me say that I read one of the recent reviews posted on this site and we have never had a problem with customer service. The girls that work there have bent over backwards - finding all of my daughers the most unique and beautiful gowns I have ever seen as well as shoes and accessories. I would say to anyone if you feel your daughter needs personal one-on-one attention because she is self-conscious go to One Enchanted Evening during the day or evening on a weekday as it is not as busy and the staff is able to work with you. more

THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!!!! My daughter and some friends went to enchanted evening this past weekend to look for prom dresses. We had heard they have a great selection to choose from. Indeed the selection was very large- but I WOULD NEVER GIVE THEM A DIME OF MY MONEY! The owner and a few of her sales associates were present and NONE of them thought it was important to be polite let alone helpful. We were greeted by a girl at the front desk that handed us rings. We had never been there before so we were unsure what to do with these shower hooks they call rings. The concept was admirable- but an explanation that we were ring the proper dresses and then have an associate take them to the back fitting area would have been nice. There was also a system to sizes, designers, etc that we were left to figure out on our own. Once we did ring the dresses we were interested in, the sales associate that assisted my daughter was down right rude!! The moms are not permitted in the dressing area and I can see that the management would have concerns with moms breaking zippers, damaging dresses, etc. But my daughter waited 10 minutes standing in a dress that she needed assistance getting zipped properly- then the owner herself walked into assist my daughter, attempted to pull a zipper up, threw her hands up and said the dress is too small it doesn't fit. A younger(and may I add the one of the few nice sales associate) said to my daughter that her dress would definitely zip and helped her. But she wasn't our sales associate. My daughter came out and felt a little discouraged. My daughter is no way over weight. SHe is very muscular and a size 8 versus a 2 and felt as if the owner was telling her she was overweight by the way she was spoken to. I asked another sales associate if there was anyway I could help my daughter then next time and I was told absolutely not- very rudely may I add. Many of the other moms standing around me and a dad that was there as well were commenting on how ignorant all but 2 of the girls working there were. Many were talking about going back to Babettes in Bridgeville because of the excellent customer service they had received there. We had a dress that was too large and asked the sales associate if there was a different size in the store and I was very curtly told no. The lady standing next to me even commented, "" She could easily said, No Im sorry"" or ""let me help you find something else that you may like"". My daughter had a dress on that she did like and we actually had to ask the very rude sales associate if there were any shoes we could try on with it and she rolled her eyes at us!! I was getting ready to spend at least 700 plus$ in your store and you're going to roll your eyes at me?? Seriously?? Lastly, the owner herself was complaining about the kids trying dresses on and leaving shoes in the dressing rooms, etc- out on the dressing room floor where every one could hear. The dresses are pricey which I would care at all about if we were treated with respect! The alterations were outrageous compared to the other boutiques we have been to! And the customer service was downright AWFUL! I have been in management and run a business for a long time and my philosophy is always treat the customer with respect. We are very friendly, kind people and I was appalled at the way we were treated!!! more

I had a fantastic experience at One Enchanted Evening. I went in to shop for my wedding dress. The salesperson (I am SO sorry I can't remember her name!) really took the time to ask questions about me, my wedding day, and my ideal dress. She did a great job of steering me in the right direction. I never felt rushed, and the whole staff went out of their way to compliment me in my final dress and make me feel special. I found a phenomenal dress that I am incredibly excited to wear! I will definitely be bringing my bridal party back to browse their extensive collection of bridesmaid dresses as well. Thanks so much for everything! more

This store is amazing! They have dresses other stores would only DREAM about having! They are high class gowns that i would like to see my daughter in, but they also have something for everybody! Dresses that are sold out all over the world, OEE has!!!! Its incredible! The girls who work there are nothing but nice and patient and they sure do know their stuff! They are all knowledgeable and know what dress looks great on each individual girl! They are wonderful there and I have been a participating prom shopper here since 2005! I love you guys! more

I would NOT recommend this boutique when shopping for your formal wear. I have had nothing but attitude from the buyer from the beginning when promised that an alteration would be done within a week and coming home with a sensor still in my daughters dress! The icing on the cake is that I took a Sherri Hill dress I bought there to the dry cleaners and it is completely ruined! When I called the store I was told (by the buyer) that they never recommend dry cleaning on any of their gowns and they will NOT refund me for ANY amount. I explained that the tag inside the dress clearly states that it is cleanable and she said ""Oh well! We aren't doing anything! "" hung up on me! SAVE YOUR MONEY!!!!!!!!! DO NOT DEAL WITH THESE PEOPLE, YOU WILL BE SORRY! more

Customer Service Look it up in the dictionary Enchanted Evening employees/management. If you can't be nice to customers you need to find another business to be in. After how we were treated at your store we went to another bridal store and ended up spending $900 at your competition. They were everything your staff was not- helpful, nice, patient and NEVER rude. If they had negative stars you would receive them from us. more

My daughter and I went into one enchanting evening to look for a bridal dress. it was wonderful!! We were welcomed by the employees who showed they were truly interested in making our day special. I highly recommend this shop! more

I am a senior at Pine Richland this year, and i have come to One Enchanted Evening for the last five school dances. i have had an amazing experience every single time. the racks are always full of dresses of all styles. finding dresses in my size isn't always easy, but the sale associates working are there to help. i was there for almost three hours, and i was started to get frustrated finding nothing i loved. one of the girls working, Stephanie, came over and asked me a few questions. within a minute, she had eight dresses for me to try on. i bought the first one she gave me! the selection is wonderful and the girls are so helpful. if you are ever looking for a dress, this is where to go! i can't wait to come back for prom and see what they have to offer! more

As soon as i walked into the store. I was greeted by Donna. She made me feel so comfortable. The store was very clean. Wide selection of dresses. While trying on the dresses they made me feel so comfortable like ive known them my whole life. I would recomend this place to anyone who not only wants to feel comfortable , wants a really good deal on the wedding dress of your dreams. Ask for Donna she is the best!!!! I give One enchanted evening a A++++ A defient 10!!! more

Our experience was a ride. First the dress was ordered in the wrong color, then reordered again in the wrong color, then they said it would take 2 weeks to come in it took 4 1/2 weeks, then it was only a week til prom and they never knew when shipments were coming in, let alone when they opened, they told me 10 on Monday and they didn't open up til noon. Once shipment came in they told me the sewing lady would be in a 4 the following day, got there she doesn't show up til the next day. Talked to owner after leaving 15 messages only after my mother handed her the phone to take my call and she was the most dispicable person I have ever encountered. She was rude, ignorant, very unprofessional and refused to take any of the blame. So we didn't get it altered there, brought it home and the zipper broke. That was the last straw. I would never recommend or go to there again, and it is a wonder they are still in business. Wish there was more I could do to deter other people from going there. more

This place made my wife cry, the owner told me to ""F-Off"" and took us for every penny of our budget. They sold my wife a size 6 when she was a 0 and charged us 100's in alterations. Once they get your money your in trouble. I can't understand why this place is still in business. Please call me and I will tell you the entire story. 724.504.9840 more

I don't understand the negative reviews about OEE. I purchased my daughter's wedding dress there and we had nothing but a delightful experience. The gowns are beautiful and much more classy and pretty than a lot of places. The prices are very good also. We stopped in right before Christmas without an appointment. The staff was busy, but agreed to see us. They gave us full attention and were very kind and professional. Donna was super helpful, letting my daughter look and try so many different gowns. They were not all ""pushy"" and my daughter also tried the crystal headband, but there was NO pressure for buying it, it was just to see what it looked like with her gown. The store was recommended to me by my supervisor that also bought her daughter's gown there. They also had a great experience. I recommended it to co-workers and friends and some have bought their daughter's wedding gowns there and have nothing but nice things to say. Also, I called several times to the shop with questions and was treated great and they let me make payments without any pressures. OEE is A++ with my daughter, myself, and friends. We thank the staff and Donna for making the big day even more special and beautiful. I would go there again without any hesitation. Lorin J. more