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Businiess name:
Hound Dog Pet Hotel & Spa
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Review by:
citysearch c.
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Review content:
I have left my pet here on a few different occassions, each time gets worst!! The first time we brought our pet in seemed ok- service was mediocre and we were on our way to a funeral so had little time to find other arrangements. When we picked him up, he smelled horrible and seemed to be covered in other dogs slobber. I didn't think much of it. The second time we dropped him off, they had quoted us one price and charged us another...like one review said phantom fees. Again, service was pretty poor- no smiles or thank you's. Finally, we left him there a third time and requested he get the the spa treatment- bath, groom, massage etc...when we picked him up he again smelled awful and it didn't look like he had been bathed at all. When I asked the front desk lady about it she said, ""he was out playing with other dogs and may have gotten dirty again""....duh!!! But I refused to pay for something and not get it. I asked why they didn't wait to bath him until close to pick up time and she had no answer. I won't leave him here any more, I found another facility that he seems to like better and best of all the staff at this other facility LOVES our dog and LOVES us...they treat us so well!! I agree with the other reviews that have received poor service...don't waste your time or money with Hound Hotel there are better options out there!!!
Pros: Location
Cons: SERVICE IS THE WORST EVER and THEY DON'T TAKE GOOD CARE OF PETS!!
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