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Businiess name:
Five Napkin Burger
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Review by:
citysearch c.
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Review content:
On Sunday, November 20th, I ate lunch with friends at the 5 Napkin Burger Lincoln Road location for the first time. I ordered the Bacon Cheddar Burger rare but it came well-done. On the reorder same thing - a hockey puck. On the 2nd reorder it was still mooing. The waitress was truly embarrassed when I showed her the raw hamburger. Finally on the 3rd reorder it was cooked perfectly.\r
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So to sum up - 4 hamburgers to get what I ordered. This is not a good experience for a first time customer. I found it strange that the manager never came out to apologize or offer a comp. This is not good business practice for keeping customers or having them pass on good compliments.\r
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Based on this experience I cannot recommend 5 Napkin Burger to friends. I'm sure they would not be impressed with my story.
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