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Businiess name:
Air Zone Air Conditioning & Heating, Inc.
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Review by:
citysearch c.
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Review content:
Air Zone came to my house to diagnose a problem we were having with out ac unit. A problem that we are still having. The technician listened to my description and proceeded to out outside unit. After roughly 15 minutes he came back in and said he couldn't find anything wrong. I asked if he had checked the pressure, freon, etc. and he said yes. He then said his only ""guess"" would be that that contactor was sticking and that was why the condenser was staying on while the air handler was off. But he wasn't sure. He said he could go ahead and replace it for me or I could let it go. Since he had previously said he couldn't find any problems, and this was a ""guess"", I said I'd pass on the questionable repair. I then called the company back and asked if they could send a different technician to my house. One that could tell me what was wrong. They informed me that he was the best they had and that if someone else came out I'd have to pay the $79 fee again. This was absolutely unacceptable to me. I feel that the first technician didn't do what I paid him for in the first place.....diagnose my problem. I told the receptionist the problem and asked again if they could do it without charging me again. She said she would call someone and call me back. No call back. I called 3 times and left messages over the next few days and got no response. The final time I called she told me again that I'd have to pay the service call charge again. I tried explaining to her that I felt I had been robbed of my $79 and still had no sure diagnosis and no repairs. They didn't seem to care. No matter what I said, she just kept repeating that I'd have to pay it again. As a customer, I did not feel valued at all. I'm still upset that I'm out $79 for nothing, and I still have something wrong with my AC. I would never recommend this service to anyone. I expressed to Air Zone how appalled I was with their customer service, but got no consolation.
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