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Businiess name:
William Charles T
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Review by:
citysearch c.
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Review content:
We went to M recently to celebrate New Year's Eve as well as my wife's birthday, and the entire experience was ruined by the terrible service. We had two tables of 10 people, so we were a large group. However, the two tables had separate servers, and both servers delivered beyond poor service. The table my wife and I were at did not receive entrees until 40 minutes after the other table, and not once did anyone come by to refill waters. At one point I had to raise my voice and flail my arms to get the attention of our aloof and disinterested server, yet she ignored me. We remained polite with the servers even until the end, at which point we voiced our grievances- usually you will get an apology and a deduction from the bill of some kind as a sign of good faith- however none of the above occurred. No apology, nothing. In fact, the server's excuse for the delay in delivery of our entrees was b/c ""the birthday girl had ordered a drink"". I am still puzzled by this response, but even more puzzling is how she was able to put a HAND WRITTEN +20% tip onto the tab for her terrible service. In all fairness, the manager is as much to blame. Once management was notified, they did ABSOLUTELY NOTHING to fix the situation. TERRIBLE SERVICE, I AM NEVER GOING BACK, AND THERE ARE AT LEAST 19 OTHER PEOPLE WHO NOW FEEL THE SAME WAY.
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