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Businiess name:
Rite Aid
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Review by:
citysearch c.
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Review content:
It all started the week before thanksgiving I had pre-order my pies for thanksgiving thinking that if I do this I won't have to wait in a long line. So I order the pies and paid for them online. So thanksgiving comes around and its time to pick up my pies. I get there and I see two lines. One say's feast pick up and the other one say's pie line. So I go to the pie line thinking I don't have to wait in that long line for the feast pick up as I'm waiting I find out that I have to wait in the feast line for two pies that I pre-order. I asked the manger if I could get my money back cause I didn't want to wait in that long cause if I knew it was going to be that long I would have never order the pies online cause the pie line was so short just to buy pies that day. The manger which I just found out is the general manger said that she couldn't give me back my money that day cause they weren't open yet and I would have to come back. Which was fine with me at first then she saw that I was in line to buy pies still and then asked me if I'm not going to pick up my pies she can't give me my money back cause I'm buying pies. I told her that I'm still buying pies but I want my money back for the pre-ordered ones. So once I said that, She rolled her eyes and gave me an attitude and kept saying that she couldn't give me my money back since I was buying pies. So then after explaining myself 100 times about what I was doing she finally got it but left with an attitude. So then I call on monday to talk to a manger to get my pies or my money back and I could never get a hold of one. So I let it be. Until today. I went to go see if I can get my pies or money back today and I talked to a different manger a male and he also gave me a hard time with major attitude. Accusing me of lying saying that how does he know that I didn't already pick up my pies cause all I have is a receipt and I could be lying. Then he went on saying why didn't I wait in that line it wasn't bad that day and why did I wait so long to get my pies. Very rude to me. I work in retail and deal with costumers everyday and no matter what the costumer is always right and if I ever gave attitude the way they gave me attitude at my job I would be fired. Both those mangers need to work on their costumer service skills. I will never order pies from any Marie Callender's again or eat there. I will for sure let my friends know about this Marie Cllender's and make sure they never go there.
Cons: Rude Mangers
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