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Businiess name:
Mockingbird Lane Bridal
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Review by:
citysearch c.
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Review content:
Grandma Shelton must be rolling over in her grave knowing the grandkids are destroying her business. I ordered my dress and veil SEVEN MONTHS early and both have been disastorous. My saleslady was so sweet and wonderful, but it all ended there. My veil was sent to me torn and with chunks of crud on it. It has taken multiple calls, buckets of tears and intervention of my parents to rectify. My dress is still a disastor, with no relief in sight. But Mockingbird Bridal claims, ""WE DON'T MAKE MISTAKES"". They flat REFUSE to pay for THEIR errors. Absolutely the WORST customer service I've EVER encountered. The Soup Nazi's customer service looks like the Ritz Carlton compared to this place.TWO THOUSAND DOLLARS has been flushed down the toilet and the owner/ general manager doesn't give a poo about it. Anyone care to file class action? Please contact me.
Pros: some very sweet knowledgable sales associates
Cons: new owners/managers ruining the business
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