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Businiess name:
Rialto Cafe
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Review by:
citysearch c.
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Review content:
A friend of mine was visiting from California. We walked down 16th street and she wanted to go in to Rialto for a quick bite to eat. We perused the menu posted at the front door. She wanted the Caesar salad, which was listed at $4.99. When we went inside, she ordered the salad. Only later did we come to realize that the salad on the menu was $6.99. Confused, I went outside and double-checked the menu outside. Sure enough, we were right. The DINNER salad was listed at $4.99, NOT $6.99. I brought this to the attention of our waiter, who said he would correct the price. Still not satisfiied, I asked to see a manager, as I thought such a price discrepancy should come to his attention. Anthony, the manager, came to see me. When I told him about the fact that the $4.99 salad was not listed as an option on the inside menu, he barely took me seriously. I had to explain to him that it's the principle of the matter: it's unethical to lure someone in off the street while listing an item at a certain low price, but not offer that item as an option when the customer enters the restaurant, thinking they can get that item. He still didn't really seem to care, and said he would ""Take care of it."" Enough time passed that my friend and I finally left, without the bill having been amended, or the waiter or manager stopping us as we walked out the door, never to return again.
Pros: location
Cons: bait-and-switch pricing, uncaring managers
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