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Businiess name:
Cambridge Locks Men
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Review by:
citysearch c.
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Review content:
AWFUL!!! These guys are the worst. The locksmith (named RAY FIRESTONE) was late by 2.5h, he took advantage of the fact that we were trying to soothe a hungry, cold 1mo old baby to overcharge us ($1000 for 4 locks), he had us pay cash (I found out later that he kept the amount paid hidden from his bosses), he put the equivalent of flimsy bathroom knobs on our front and back doors (unsafe), the knobs were actually used not new, and he took forever because he kept talking (he was trying to sell us his girlfriends artwork and asking us all sorts of personal questions)!! We were desperate to finish up and take care of our screaming baby, so we didn't realize what a crap job he did until the next morning. When I called to complain, the company was extremely rude to me and threatened me. So I called Ray, and when he thought that I was going to report how much he charged us to his bosses, he offered to come fix the knobs. He initially tried to convince us that we should pay for his time and for the new knobs, but in the end, after we said we would call his bosses, he did the exchange without charging us (even though he kept angling for a tip). When he came the second time, he couldn't even figure out how to install the new knobs--I had to look at it and explain it to him and ended up helping him to do it. It took forever, and the work was just adequate. These guys are cheats all around. AVOID!!!!
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