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Businiess name:
Burning Tree
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Review by:
citysearch c.
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Review content:
I am sorry to hear that your experience with Burning Tree Apartments was so unpleasant. The fact of the matter is that 90% of the reviews that come up on any review site are usually stemmed from disgruntled residents who either left for reasons of the company or simply because they couldn?t afford to live here anymore. Our apartments are older, but the #1 thing that our company prides themselves with is our spectacular maintenance staff and our managers. I believe that you may have had some plumbing issues as any property runs into those kinds of problems. As for the "" Vaseline "" comment I am aware of this situation and there were many things that you were charged for because you failed to maintain the home. I know for a fact that our home office will handle any complaints or concerns and will do whatever they can to help you, and work with you. So as far as Shryock not taking your calls or responding to your letter I find this incorrect. As you are not the first resident too ever have a complaint. You?re always welcome to do a walk through. Though we are very busy we ask that you set an appointment. As far as complaints on other tenants, we ask that you try to rectify the situation yourself first as your neighbors would be more appreciative about it. If the issue continues then we ask that you come to us and we will do what we need to in order to rectify the problem. We have a lot of Pigeons that fly around over here; it?s a part of Mother Nature. There is nothing that we can do to rectify this issue other than to have tenants not let them continue nesting on the balcony. We have a lot of residents who are long timers here, 20+ years. I?m so sorry that your experience here was not good. But better luck at your next home!
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