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Businiess name:
Otto's Sea Grill
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Review by:
citysearch c.
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Review content:
Went to Otto's last night and will never be going back again. Nice outdoor setting on the water, ok food, but horrible service and management. First we were given a waterside table, and after getting settled; told that we had to move because that table would be reserved. We were then moved to a dirty table with a stained tablecloth. My kids were immediately upset. We spoke to the waitress who said she would speak to the manager. She came back saying the manager said he couldn't do anything. When I asked to see the manager, he came to the table and I explained to him what happened. The ""reserved"" group had arrived and were seating at an adjacent table, meanwhile the table which we were moved from was still available. The nasty and unprofessional manager, Michael Castle said he couldnt seat us there..because they were waiting for yet another reservation. That reservation never arrived, and about 1/2 hr later, a group that just walked in were seated there. The manager was clueless and really didnt care, never even apologized or attempted to accomodate us. When we were leaving, I told him how disappointed we were, and that I would not come back there; he then proceeded to say, ""I dont want you to come back here""....THIS IS THE TYPE OF TACKY AND UNPROFESSIONAL SERVICE that exists at this DUMP...and the likes of a loser like Michael Castle at the helm..save your money and your appetite..eat elsewhere; many other great restaurants on the Nautical Mile.
Pros: LOCATION
Cons: HORRIBLE NASTY UNPROFESSIONAL SERVICE
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