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Businiess name:
Real Capital Group LLC
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Review by:
citysearch c.
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Review content:
We hired Real Capital Group to manage and rent out our property in early November of 2011. Over the months the only contact that they had with us was when they sent us a statement letting us know how much they would be charging us for ""maintaining"" our empty unrented house. Unless I contacted them I never heard anything from them. At one point we went to their web site and found that our house was not even being advertised as a rental. The problem was rectified however there was a lost opportunity for renters during the time that our house was not being advertised. Over the past few months, I asked multiple times why the house was not being rented and the response was always ""it's a slow time of year and no one is going to look at it."" After being charged $45.00 for them to shovel 2 inches of snow from the front of our 10 foot of side walk in front of our house and $140 in management fees we decided it was time to give them the boot. My husband spoke to them and verbally canceled the contract and sent an email to cancel it in writing. A week later we got an email from them that they had a renter for our house. When I reminded them that we were canceling our contract they told us that we had to send a certified letter and would be charged 90 days of ""maintenance fees"". They never responded to my husband?s email to cancel our contract and only informed us that we needed to send a certified letter when we told them that our house was under contract to be sold and could not be rented. While this is in the fine print of contract they were sure not to tell us what we needed to do to cancel our contract when we spoke to them the first time. They were more than happy to take money out of my bank account but didn?t do anything to earn the money they took. Nasty people to deal with if they can't find you a renter. I would rate them lower if it were allowed.
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