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Businiess name:
A R Investigations
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Review by:
citysearch c.
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Review content:
The Company I had done business with closed for good without notifying it's clients verbally or in writing. I was left with no where to continue to pay my balance.
I received a phone call at my place of employment in which the caller did not want to identify himself except to rudely say it was a legal matter and that I needed to call that number. I called back on my cell phone and a voicemail picked up. I told them NOT to call me at my place of employment and left my cell phone number. I was then called back by another individual at my place of work AGAIN! I called back with full intentions to resolve my payment issue. Before I could tell her that I could pay in full the following week she threatened to file suit and all their fees. When I stated she was welcome to serve me if she refused to take full payment the following week she quickly recanted.
The next week came and the day before I was due to pay I received an email to contact her. I did so and asked why was I emailed. At first she tried to brush me off, then she admitted it was an error. Then when I asked why their business email was a ""google"" account @gmail, and wanted a faxed copy of my check her response was: ""Are you coming at me like this because you can't make the payment?"" I was floored! What kind of unprofessional, biased, and hostile statement to make towards a customer? I proceeded to inform her that I had every right to ask her questions. She then agreed and faxed me a copy of the check.
I went to moneygram the payment as they requested, and before I could call back to give them the ref # they called my place of employment AGAIN!!! I returned the call from my cell, proceeded to express my concern and disgust regarding their unprofessional-ism before giving her the reference number so I could be sure she wouldn't hang up. She had nothing to say except thank you and goodbye.
If you need to collect and wish to keep a good reputation in the community do NOT USE THIS FIRM!!
Cons: Combative, Rude, Overly Aggresive, Unprofessional
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