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Businiess name:
Hirano's
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Review by:
citysearch c.
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Review content:
This place was suggested by a friend and the resturant was in our area so we gave it a try. We ordered our meal and was served soup and salad which both were fine. When our entree's arrived we started eating, my financee ordered chicken and I shrimp. Hers was fine and mine good except for the shrimp being so over grilled it was extremely tough and hard. I ate several of the shrimp with the rice and vegetables and was hoping not all the shrimp was overcooked. It didn't get any better and that is when I asked our waitress if she could replace the remaining shrimp with ones that were not overcooked, no problem I thought since I am in the customer service business and my customers are what pays my salary. The owner was seated about 10 feet away and told me the shrimp was not overcooked and was fine, she didn't even bother to come to our table and look at the shrimp. I told her the shrimp was extremely overcooked and to just bring me some more. She then told me the shrimp was fine again, still didn't come over and look at my food, that is when I told the waitress to just take my dish off the table and never mind about replacing the shrimp. My financee then asked for a box to put her remaining dish because we were so dissatisfied with the whole experience we just wanted to leave. I got to the register to pay and informed the owner that I would not be paying for my entree, yes I would pay for my salad because I had enjoyed it but definitely would not pay for the rest of my food and my financee's food. Again the ower became so rude to us and would not listen to what I was saying, her remark that made me so upset was, "" You ate half the shrimp and shoud pay for the meal"". Trying with all my might not to scream at her, I told her I am only paying for my salad and my financee's meal, she still was arguing with me when she rang me up I just told her to just tell me what i owed and not to say anything else to me. I have traveled most of my life and had many dining experiences in the US and abroad and have never been treated this way before. I will never go back to this place and will tell everyone about my experience. I have never complained this way before but was just feed up with customer no service and being called a liar from someone of this owners caliber.
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