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Businiess name:
PetSmart
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Review by:
citysearch c.
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Review content:
I only go due to convenience - but no more - I have used their grooming department for my dogs since the store opened - once I took my Yorkie there and they cut off her top hair (no bow from then on), then last year I took our big dog, German Shepherd who gets shaved once a year and the technician working on other animals was horrible and I do not know what they used on my dog but she had to go to the vet afterwards for a very bad rash, not to mention she was a mess. I complained to management and wrote a letter to the company. Did not hear from them - I thought I would try again today - had taken my dogs to the vet for their shots yesterday and that is how I usually do it - they get their hair done the day afterwards. I get there at my designated time in the middle of the day (inconvenient - wasted my whole day) get there and the one hateful woman getting ready to work on another large dog, not as large as mine, frowning asks if I have an appointment - and then she sounding discussed - asks the guy who is shaving a poodle if my dog was his - he said yes and dumped the little dog on the floor. He signs me in, takes my dog to the back while I am watching this hateful tech working on that poor dog and yelling at it to stand up - I asked her is she was having a bad day and she said no why - I said because you are mistreating that poor dog - she starts tugging at the dog and saying this dog ways 80lbs and I am just trying to get the dog to stand up. My dog who was bigger than that dog weighs 75lbs, and then I went to tell the manager how she was treating that dog and told that manager that if she lays a hand on my dog I would sue them. Then the guy who had my dog said we can not cut your dogs hair because she just had her shots they have a 48hr rule - well lets see had I known I could have done something else today instead of waiting around for my dogs grooming appointment, and they have never told me that before and they have known that I had her shots done and brought her in the day after. Said it was for the dogs protection from any infections - must be a new rule. Long story short - they suck - I will never take my animals there again - will always drive out of my way to go elsewhere and would suggest you really take a look at the grooming section and the quality of people working on the poor helpless dogs before you leave yours there.
Pros: Convenience
Cons: Service and Technicians
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