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Businiess name:
Jade Beauty Supply
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Review by:
citysearch c.
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Review content:
This place has the WORST customer service, do not buy from them!! I have been a loyal customer for quite some time now, buying products that I could easily find for cheaper online. I had a bad experience with one of the employees last week, asked to speak to a manager or the owner who's occasionally in the store, only to be told they wouldn't give out the manager's name. I called a few times during the week to try to reach her, and then finally just left my name and number to have her call me back. ONE WEEK LATER after leaving my message with an employee, still no call back from the manager, so I call and find out when she'll be in. She says she knew that I had asked to have her call me back, but didn't think it was worth her time to do so since her employee gave her side of the story. The manager was also completely unapologetic for the bad service I received and treated me very rudely. This is completely unacceptable customer service, especially in this down economy. They've lost me as a customer, and I hope I can prevent everyone else from buying from this store too.
Cons: Completely unacceptable bad customer service
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