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Businiess name:
Carla Bella Day Spa
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Review by:
citysearch c.
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Review content:
My first and only experience with Carla Bella Day Spa was a COMPLETE DISASTER!!! I purchased a 1-hr aromatherapy massage for $62.50 on DealChicken from Carla Bella Day Spa on 3/17/12. I made my appointment 3/19/12 @ 4:43pm with the owner and she asked me how I heard of the spa and I said ""DealChicken"". She told me to make sure I brought in the ""2nd page"" and I told her that I only had one certificate from the website that I printed out. I had my appointment this afternoon scheduled for 4:30pm and I was 6 minutes late. The therapist talked to me for a few minutes in the room and then said she'd ""be back in 4 minutes"", which turned into 10! Then she ended the massage at exactly 5:20pm according to my cell phone and said, ""that went quick didn't it?"" When I got to the counter and presented my certificate, she said that they were all cancelled and refunded and I needed to pay full price ($125) plus tax!!! I was confused and caught off-guard because this was the first I had heard anything about it. I asked if we could call DealChicken and she said I could call myself, but didn't give me the number. I asked her if she knew why it was cancelled and she said that she was just the therapist and didn't know anything. She went back to the back room twice (where the owner was apparently doing a pedicure) and made me wait almost 10 minutes for her. When she got back, I said that I needed to go outside to get the number (from my computer in the car) and make the call. I tried to get out the front door (which was propped open when I arrived) and it was closed and locked. I tried to unlock and open it and then the therapist said, ""If you walk out the door without paying then you know that's theft and I'll have to call the police"". I was appalled and actually had my fight or flight kick in because I thought they were trapping me somehow! I asked the therapist how many people they had done this same thing to today and she said nothing and didn't bother to come from behind the desk to help me with the door. I was scared and so I called 911 and the police came to the scene minutes later. The therapist certainly moved fast when she figured out who I was one the phone with and next thing I know the owner is on the phone with 911 dispatch and standing at the front desk! One of the officers took me outside and admitted that this business has had numerous complaints. He told me that I was not in the wrong and that the owner said she said she wants to sue DealChicken. UNBELIEVABLE!!! I never got a phone call or email from Carla or DealChicken referring to a refund and still haven't. The owner told the officer that she knew as of 3/19/12 @ 4:30pm that the certificates were going to be cancelled. So, why did she book my appointment less than 15 minutes later?? She also had several days to call me to give me the option to cancel and had an opportunity when I arrived to let me opt out of the massage. After this awful experience, I feel they were trying to scam me for only a 35 minute massage. In fact, they should pay me for all the stress they put me under! I am shocked and dismayed how fraudulent this establishment is!!! Why did they lock the door again?? So creepy!
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