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Businiess name:
Chez Sophie
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Review by:
citysearch c.
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Review content:
Absolutely horrible experience. I've been going to this place for years, both locations. This year was the worst yet. The food was fair at best. Our steaks were done incorrectly, while one other dish was cold. We waited for 15 minutes for our drinks, incorrect wine glasses were brought out and then we had to wait another 10 minutes for an additional mistake. We politely complained to the waitress and later on the owner came over and immediately trivialized our complaints. Her "take it or leave it" attitude was insulting beyond belief. Another waiter came over and said that our complaints were not really serious. Lastly, we received inaccurate information and a real song and dance about our split bills as it related to the tip. Without question, there was an attempt to sell us a bill of goods that the breakdown between the bill and the tip was not actually the tip but the way they had to break it down as they couldn't correctly give a net bill -- confused? So were we. An 18% tip was already included on our $600 bill!!! I will never go back here again.
Pros: Aesthetics
Cons: Service, horrible attitudes from staff and management, insulting and complete disdain for the customer
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