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Businiess name:
Crystal-Pierz Marine
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Review by:
citysearch c.
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Review content:
We bought a nice Glastron boat several years ago from Crystal Pierz Marine here in MN. We have taken it to them every year for an oil change and winterization. We have had some minor problems with the boat and Crystal has never been very helpful. Oh well, customer service is not thier strong suit. Anyway, this last summer the engine died. We took it to the nearest boat repair and they told us it was the water pump impeller. It should be replaced every 2-3 years. Since it was not, it cracked and broke and this caused the engine to overheat and need to be replaced. We called the warranty company and filed a claim. They told us this was routine maintenance that we did not perform so they could not cover it under the warranty. We called Crystal Pierz and they told us it was not thier responsibility to recommend routine things. They only do what they are told and we should have read the owners manual.
Pros: Large Glastron Dealer
Cons: Horrible Customer Service, Rude Salespeople, Rude Service People
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