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Businiess name:
Golden Bone Pet Resort Inc
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Review by:
citysearch c.
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Review content:
I've been a fan of the Golden Bone Pet resort for a while now, however my last experience was not only disappointing but rather disturbing.
After 5+ years of service with the Golden Bone it came to an end for my dog and me. I dropped my dog off with simple directions for a grooming/cut (like the past years). After picking him up, my dog was shaking (not that unusual for the breed but concerning). When we got home he started vomiting.The dog was also completely SHAVEN. I understand that mistakes happen so I wanted to express my concern for the dog's well-being and the bad grooming, the staff was very understanding.
The staff ( who was helpful ) guided me to the owner for a refund. The owner did not give the refund, he approached me in a very militant tone (in front of other customers) about the fact that there are NO REFUNDS, and THINGS HAPPEN o well.
Not sure what's going on there but not the quality that I am used to receiving. The treatment by the owner was very disrespectful and disturbing. Not sure if he had a bad day but that was enough for me to never take my dog there again.
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