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Businiess name:
Elizabeth Ashley Shutters
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Review by:
citysearch c.
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Review content:
A couple of years back, Elizabeth Ashley came out and installed 2 shutters-3 months, no problems. So when we decided to put more shutters up, of course, we contacted them and paid $2000 down. We were again told 3 months. This was in March. So in June, I called to schedule the installation, but they were ""behind in production"" and would schedule for mid-September. They set a firm installation date of September 15th. When September rolled around, I called again to confirm the appointment. Donna, the customer rep was so sorry, but they were still ""way behind on production"" and they would now have to switch to November for installation. She told me if cancellation was an option for me to fax to accounting and they would contact me. She would not tell me if I would be refunded. I sent the fax and left her a message to confirm receipt. The next day, I called, and their number was disconnected. Fortunately, I called my credit union, and they filed a dispute and chargeback. I just found out today (45 days later) that Elizabeth Ashley never responded to the chargeback, so I was very lucky and got all of my deposit back. In the meantime, I got new shutters already installed with a reputable company-in one month. Avoid Elizabeth Ashley like the plague-they even sent out postcards advertising their business with coupons when they had already filed for chapter 11! Totally dishonest crooks!
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