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Businiess name:
Seaport Salon & Day Spa
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Review by:
citysearch c.
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Review content:
Save your money and your sanity....THIS PLACE SUCKS!!!
I bought a groupon for $75 for a couples massage here for my boyfriend for valentine's day. He booked it for our anniversary, a month and a half in advance!! They booked it for the WRONG MONTH (one month earlier than we requested), then NEVER called to remind us so when we ""no-showed"" on the wrong date they had us penciled in for, they said they'd only honor one of the two massages. Begrudingly, I accepted it and we rebooked the massage for my boyfriend.
His appt was TODAY and we called to see if the owner would let us reschedule it for three days later (almost two hours befor the appt) because we got stuck in torrential down pours and Bruins Parade traffic. The owner (who is the WORST customer service person I've ever encountered) said she'd try to catch the massage therapist (KAREN, who now ALSO SUCKS) before she arrived at the salon but to still try to come in for the appt. We rushed on our bikes IN THE POURING RAIN home to somerville, and when we had to pull over the SECOND time in the rain (now 45 minutes before the appt) we called the salon AGAIN.
The owner answered again and when we gave her our status she said to still just come in and try to get there as the massage therapist had not returned her phone calls. After much ado, we arrived home, jumped in the car and got to Lynn (all the way from Somerville at $4 a frigging gallon). My boyfriend walked in at 4:16 (16 mins late and after two phone calls saying we'd be late) to find out that massage therapist had left at ten minutes after four. she waited TEN MINUTES, then LEFT, after everything we went throught...and you know why she did? Becuase the stupid, horrible, rotten owner said the groupon was now fully void.
So, not only did my boyfriend drive the fiffteen miles to Lynn to a masseussless salon, but his groupon, his valentine's gift from me(our first val day together) will no longer be honored.
Thank you Seaport Day Spa for ruining our Valentine's day and for using a massage to ADD to our stress instead of taking it away. Awesome.
P.S. The only reason i gave it a star was because it wouldn't let me do any less.
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