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Businiess name:
Movie Store
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Review by:
citysearch c.
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Review content:
I am extremely disappointed and upset with the POOR service I received at the Movie Store (rt 50. Ballston Spa, Carousel Village Plaza).
I rented 2 new movies - paying nearly $8.00 for just ONE day. I was a mere half hour late returning the videos and the rude chick at the counter made me pay a ANOTHER $8.00 late fee. She would NOT give me any grace... so I spent around $16 to rent two videos for ONE DAY. Where is your customer service? I have been renting videos there for 9 years and this is how I am treated? I just signed-up for Netflix, I won't EVER be returning to the Movie Store. I'm really upset by the lack of customer appreciate and service. I hope $8.00 was worth losing a customer for life. No wonder their other store on Rt 9 in Saratoga went out of business!
GET WITH THE TIMES, if you want to stay in the game be REASONABLE with your late fees. You'd think I was a week delinquent. RIDICULOUS.
Pros: ...
Cons: INSANE late fees and costs, just get Netflix!
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