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Businiess name:
Alexander Mansion
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Review by:
citysearch c.
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Review content:
The event coordinator that i was assigned to for my wedding is unprofessional & has attitude. I had booked the DJ service w/ them but the very next day I called to cancel the DJ service only because I found out that my family had already booked a DJ service for me for a fraction of the price that the Alexander Mansion was going to charge me. I was yelled at and was given attitude when I called & asked for a refund on the DJ-they did give me a refund on it but she was VERY rude about it. I was told over the telephone the dates and times of my cake tasting, my rehearsal, and finalization appointment which I wrote down and repeated back to her to verify the dates. However, The rehearsal date and finanization date that they gave me were wrong. When I had my wedding party and family members arrive at the date of the reharsal the coordinator yelled at me because she told me that I got the date wrong. She explained that I cannot have my rehearsal before I have a finalization appointment which I was unaware of. Granted, the finalization appointment was written down on the contract but its actually worded that the date is the last date you can upgrade or add on additional services-But on the papers that they give you to read over; it says you can schedule your rehearsal anytime you want. Because of the error, I was yelled at by her & all of my family and wedding party heard her yell at me. When I called the following Monday; I spoke w/ her over the telephone & I told her I was going to write a letter complaining about how I was treated unless I get an apology; she instead said she is not apologizing for MY error nor is she apologizing for yelling at me. She told me I was making a big deal out of nothing. She preceded to yell at me again at this point telling me that I ""have problems"" & that she is being ""stern"" with me & she said that I was harrassing her & that I am not the only Natalie getting married at the Alexander mansion. Customer Service Is TERRIBLE!!!
Cons: TERRIBLE CUSTOMER SERVICE !!! ATTITUDE!! RUDENESS!!
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