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Businiess name:
Charter Communications Cable, Internet, & Phone
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Review by:
citysearch c.
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Review content:
orrible Customer Service.
Failure to correct billing Failure to follow through on promises Different answers at every
interaction Sold account to Collections Charter changed their acceptable use forcing me to
transfer my service to Business class. The Transfer went through. Except charter did not
stop billing. They continued to bill be for residential even though it was supposedly
canceled. I called in a month after transfer after getting a disconnect notice. I spent at
least an hr on the phone with the billing supervisor. They advised they were going to
backdate the account to the correct billing date and send a tech out to collect no longer
needed hardware. I made it 100% clear to the person on the phone that I still had charter
service not to disconnect me. However the tech when they came out did not come to my door
to collect my hardware but instead Disconnected my service. Leaving me down and costing me
vital income due to the interruption. Charter then tried to tell me it was an area
interruption. Which it clearly wasn't. A charter agent even told me to wasn't. They took
hours upon hours to restore my service and still did not collect their hardware. Many calls
over the next two months and 2 promises by charter to send me a box to send the hardware in
and never getting it and they sold my acct to collections. Even though they had yet to
collect their hardware or yet to even send me an accurate bill reflecting the $6x.xx
dollars the agent first told me I would have left. At this point I contact Charter
corporate offices. And start working with Candy. She tells me That charter has sold the
account to collections and they show a balance of $18x.xx not $60 ( I hadn't gotten a bill
in that amount either) + the DVR that charter had failed on a total of 4 times to collect
as they had promised. This was a month ago. I say fine. And have someone take the hardware
to a charter office. I report this to Candy who can then find no record of it. And says the
office should have given me paper work. They didnt. A week or so goes by. I hear back from
Candy they show the DVR as back but that I have a modem of Charter. I have no modem of
charters except the one for my current service. I then hear nothing back from Candy. I then
work with a Gentleman who says the modem was a mistake and showed properly as my own modem
and not charters. At this point I inform charter they have wasted 3 months of my time. And
given me the worst service of my life and that I want them to wipe to the balance on the
old acct to make up for my lost time/income. I hear nothing back from this gentleman. I
then call charter back. They are refusing to wipe acct balance. They show no record of the
agent giving me the $6x.xx amount and they will not pull the acct from collections unless
their is an error in the amt. There was an error. It was not my fault that they did not
pick up their hardware. I even returned their hardware. The amt they are giving me is not
the amt that the agent first gave me. And they refuse to answer for this horrible
experiences. I also give them times to call me and the number to call me on and they
continue to call me on the incorrect number at the incorrect time. Today the agent that
called me now says I owe $22x.xx because I have one of their modems. This is the first time
I have heard of this or this amount. Everyone gives me a different number and reason and it
is well past ridiculous.
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