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Businiess name:
Charter Communications Cable, Internet, & Phone
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Review by:
citysearch c.
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Review content:
I am typically a very patient person, but I have had the worst customer relations fiasco ever in my entire life with Charter. You could write a book on how not to run a business based on how Charter operates. I had to make 6 appointments with Charter before someone finally connected my phone. On one occasion, I heard the service man leave a note on my door, but before I could catch him he ran to his truck and was already driving off. He never knocked so that he could just go to lunch early if he didn't have to hook up my phone. In trying to get an appointment, I called Charter 12 separate times and talked to 23 different people. When you call them, they tell you that they cannot help you but someone else can, and they pass you on to the next person who cannot help you. In between phone reps, you have to go through the entire phone button punching routine. You will go around in circles for hours when you call. The certainly have nice people working their phones, but they are useless in helping you find out why no one showed up for an appointment and how to get the service person to come back and finish the job. I threatened that I would use another service, but they threatened me in return with $150 in penalties against me for early disconnect. When I finally got a phone, they gave me the same phone number as someone else so that I shared a phone with a complete stranger at another address. After calling them again, many times, I finally got my own phone number which they immediately sold to telemarketers who were calling me, by my name, within hours of my connection. I know it was Charter who sold my number because they were the only people who knew my number at this time. In having to make 6 appointments, waiting around for them to show up, and having to be on the phone with them hours at a time, I have had to take 8+ vacation days from work to get my phone connected. Looking back, I wish I had taken the $150 disconnect penalty and used someone else.
Pros: After much fighting, I finally have a phone and cable.
Cons: The stress from the entire fiasco probably took a few months off of my life.
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