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Review content:
I have endured TVMax because I had no choice. Due to local regulations, consumers have been robbed of local choices. No other company can service this area, which means that TVMax can provide me with poor service, and all I can do is either accept it, or give up on cable. A few minutes ago, I called them and canceled my service... effective IMMEDIATELY.
The reaction that I recieved from the TVMax Customer Service Rep was another tell-tale sign of how bad things must be at that company. She was polite, but she did not try at all to change my mind or see if there was anything she could do to keep my business.
I have had TVMax technicians out several times to fix the lost signal problems that I keep experiencing. They can never permanently solve the problem. The final straw for me happened yesterday, January 30th, 2011, when I missed large segments of the Pro Bowl due to the signal strength continuing to fade in and out. Now the signal is completely gone.
I have already suffered the loss of several channels that should be part of my package, due to poor/no signal strength. But now I have lost Fox, and I can't watch the Super Bowl. To make matters worse, they tried to sneak in a rate increase without telling me. I discovered it when I logged into my online account. I tend to pay for several months at a time to avoid the hassle of bill-paying. Had I not gone online, I would never have known.
TVMax is a fledgling operation. Its become evident that the only way they survive is by raising the rates on ""those who stay,"" to make up for the revenue lost by the scores of people like me that are leaving. I am done with them. I am joining the online revolution, replacing TVMax with Hulu, Vudu, and Netflix. Hulu is free, Netflix is $7.99, and Vudu offers $2 movie rentals. Each streams directly to your TV or PC, and don't require HDTV's.
Thanks to the internet, we DO have a choice. Do yourself a favor, and RUN from TVMax.
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