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Businiess name:
Primo's Tex-Mex Grille
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Review by:
citysearch c.
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Review content:
My expeience at Primo's lake Ray Hubbard, I called because website states you can make reservations. I asked to make reservations for 20 on patio for birthday party. The hostess says we don't make reservations so I asked about website and I have been there before and saw reserved tables everywhere. I was told to hold and Manager came on phone and said again we don't make reservations, but I could get there a hour early and get on waitlist and they would get me a table for 20. Well arrived at 5pm and told hostess what I was told over phone and she was rude and said we don't do that. Manager came over and said put them on list but if no one gets up then we will have to wait a long time hoping I would leave! well ending up getting 3 tables which sat 15 so we sat down and told then I need one more table well Manager told me rudely I have already given you tables and you can not have anymore? huh really, then I said this is not what I was told I need another table he said no so I said I would like your owners name and number which Brent refused to give out and told me I was being unreasonable and there were people waiting on patio tables? I was just asking for what I was told in the first place and I was there at 5 and waited my hour for tables I was promised. Brent being mad and turning red Brent shoved another table over. then he stood there the whole time over our tables waiting for us to leave? very uncomfortable. needless to say the owners really need to know how there patrons are treated by their management. I will never be back there ever!!I'm sure they have lost alot of customers because of Management. I have been in the service industry for years and never been treated like this. I will find the owner as soon as I can. Also TABC needs to make a visit there ,alot of over served people.
Cons: horrible Owner needs to know!
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