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Businiess name:
House Of Petals
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Review by:
citysearch c.
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Review content:
I met with Charity (exec director) & Jesse (lead designer) for a bridal bouquet & boutonniere. I was upfront that I was probably not going to order much more from them since I spent so much on everything else. My first mistake was giving them my credit card number upfront. They made an unauthorized charge to my credit card for an unexplainable amount but couldn't figure out ""how it could've happened."" Hmm... At the wedding, I saw the monochromatic red bouquet in my bridal room & gushed over it. But later I saw the boutonniere - it was PURPLE. I was so happy & stress-free that I didn't let it bother me. After the wedding, I called as a courtesy to let them know that the delivery person must have given us someone else's boutonniere. I was disappointed but not angry. I asked Jesse about my ""plum"" (as he calls it) boutonniere. He said he'd look into it and call me back. 3 days went by, no call. I called at least 3 additional times trying to reach Charity this time & each time was told she'd be in ""shortly"" but she never was. Hmm... I left a message with my number but still no return call. All I wanted was a ""sorry for the mix up."" I trusted them on an important occasion & not only did they let me down, they didn't think it was important to take/return my call.
Pros: Unique designs
Cons: poor customer service, not the most professional, expensive, poor quality control
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