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Businiess name:  J Martin's Appliance & Refrig
Review by:  citysearch c.
Review content: 
My ice maker on the refrigerator quite working, it was under warranty and J Martin happened to be the company assigned by the warranty company to fix the problem. First appointment was scheduled, they were late (after the assigned 9-1 time frame) he walked in, said he knew what was wrong and had to order a part ""it would be in next week"". 2 weeks later I am calling them to find out what's taking so long, rude lady answers the phone and states ""it's not here yet"" without ever looking in to it! 2 weeks???? Finally part came in...close to 3 weeks, late once again, had to keep calling to see when he'd be there, I had other appts that afternoon (they obviously think the world revolves around them, because there is no consideration or apology for being late every time). Finally shows up, puts the new part in and had to manually make the ice maker turn, but said it should be ""ok"" now....this was friday. By Monday, I still had to ice...called in and had another appt scheduled, this appt they never showed up for, but did call after 5pm and wanted to know what it was doing, had me give them the serial number and said they had to order a new icemaker...it would take a week. Today is August 14, 2008...my appointment was set for 8-12pm, at 1130 I called and ""he's running behind"" ""there's 2 more people ahead of me"". 2:30 PM called them again, I was told by the very rude lady who answered the phone, she didn't know, he was the only one that could tell me how much longer it would be and she could give me his number. When asked if she could call and let me know she stated ""well I probably won't be able to get ahold of him, he probably won't answer his phone."" Hello? And he'll answer for me? Then I was told my appt was 9-1...fine....you're still late!! When he finally called he stated my appt was 1-5pm! My ice maker should work now, but it's been 6 1/2 hours and still no ice? Don't waste your time with them, unless you have months to wait to get a fixed product. I'm still buying ice! Pros: Absolutely None Cons: Rude, Always Late, Very Drawn Out to fix problem...2 1/2 months now...still not fixed

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