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Review content:
I don't believe every thing i read.So i tried this company.They were great made my repair and was on time .I also spoke with the owner J.Martins .We talked alot about service.The post on his company started in 2008 he has been open for business since 2001.has never changed Their name.And has no open complaints with the bbb.10years of service .and has 7 techs.And two people in the office.its hard to control everything and run calls your self he stated .Not every tech has the same skills as the next.Running 70 calls a day is not easy to accomplish.Along the way some problems are faced with some customers .He stated we are not perfect and we deal with 7 plus manufacturers.That brings new products every year. Some have three or four a year.classes three times a year.when you make calls you may need to return with parts and you still have calls comming in so it makes it hard on the office staff.but every one that calls in wants service now and are not patient.some times its beyond their control,like parts back ordered,not available,has to come from out of state etc.So some parts can't be gotten.So you end up with a post that states they cant even fix it.It took two months but may have been on factory back order beyond our control. when parts research across country, is not instant,I wouldnt hire a company with a perfect record They just don't exist.But they made it for 7 years without a complaint and they are minor.Now, price.workers comp,2.5 million auto insurance,tech line fees,liability.truck payments, 1000.00 plus month cell phone bills.office phone bills, building payments,warranty calls that you want done.we pay up front for parts.We wait 30 days pluse if we get paid at all.but all bills keep coming even when the payment dont .cash calls.customer wants you 8:oo am you show up and no one home but the house keeper that has no money.And cant call any one.its not easy dealing with the public at times. but they as a company have done a fine job for 10 years.This company has done great factory work. .In the past 10years.home depo expo,whirlpool ,maytag samsung,Lg,frigidaire.Electrolux,scotsman,avanti,whisperkool,apex custom built cooling units,breezaire,True,the list keeps going wide range of knowledge you cant beat .Thanks Jmartins appliance
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