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Businiess name:
Cothron's Safe & Lock Incorporated
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Review by:
citysearch c.
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Review content:
Went to cothron's to get a safe for the second location of our coffee shop. Thought it would be easy, I just wanted to order the exact same safe I had for the first one. Not easy, because they do not keep records even though it was only a year ago we purchased the first one. Fine, got the info off the safe myself and even took a picture of the model number so there would be no confusion. The location at 51st said they didn't have it but they called the central location and they did. Good. Not so good, even with the model number they delivered the correct brand with the wrong model number, the safe was too short. Then one of the employees there said, what's the big deal, why don't I just buy the one on they had on the displayed on counter which seemed to be the same size as the one I wanted. Anyway that is what I ended up doing because they said they don't have the one I want in stock anymore. Ok, fine. So I need it delivered and installed (bolted to the floor) When the installers came they try to bolt it but the bolt broke half way down as they were installing and they told me even if it was bolted all they way someone could still pry it up. Ok so what's the point of bolting? Ok, fine, I have a safe,that is what I wanted. Now a week goes by and I get a call from someone at Cothron's to check on my experience. This was good, I explained my experience and got an apology and was told the owner would call me the next day too to hear my story. Never called, tried calling back the lady who called 4 times, voicemail only and the mailbox was full. Oh, it gets better, we open our store and start to use the safe and the safe doesn't fit our drawers like the one we have at our first location so the $500 for the safe and $70 for installation was for nothing. I am not a safe expert that is is why I went to Cothron's Safe. (Even though the exterior of the safe is the same size as what we had, the interior is not.) This is why I just wanted another one of what I already had. I will never go back to cothron's and I will keep telling everyone this story and advise them not to go there.
Pros: 5 locations
Cons: incompetent employees
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